Inbound Call Center
Truly supports all of the most popular call distribution algorithms.
Hunt Groups allow you to set ring priorities between different groups of users to ensure that calls are routed to specific groups of people first.
Ring Strategies (Round Robin and Simul-ring) allow you to control how your calls are routed within each Hunt Group.
Route calls across internal users, internal teams and third parties you work with.
Leverage our rich REST and Webhook APIs to programmatically route calls to different teams or locations. Integrate with Salesforce to refine routing decisions further towards account owners.