Inbound Call Center
Warm Transfer ("Hot Handoffs")
When customers call you ready to buy, you want to get them to an available rep as quickly and efficiently as possible (before they go to your competitors). Customers report an acceleration in deal cycle of over 100% when executing this play.
Our warm transfer flows make this a two click activity.
When a rep has a call they want to transfer, they can put the active call on hold and connect to a sales executive by either dialing them directly or by dialing into a hot handoff queue. Once the qualifying rep briefs the sales executive, they can then bridge the calls, make introductions and drop off at any time.