IVR, custom greetings, phone menus, business hours, hold music, ACD (cascading ring groups, simulring, round robin) screenpops, callback capability and much more.
Intelligently route calls to the right reps. Determine what they see when the phone rings and after a call is answered. Automatically connect Tickets and Activities to the right customer record to make cases digestible, shareable and more easily reportable.
Truly's reporting is built on a market leading BI platform, giving you unparalleled visibility at scale. Explore trends, then drill down to teams and reps to get the full picture.