"When I got to the admin page, I was like WOW! This is actually designed really well. I had no questions whatsoever. I didn't even need to look at the documentation for it. It is pretty self-explanatory"
Phone systems are complicated; it takes forever to provision users and hardware, and requires a technical person to update IVR workflows.
With Truly, users onboard themselves in seconds through one our many Oauth integrations (Google Apps, Office365), select their own work number and are automatically assigned to workflows. The system is so user friendly, that even front-line managers can take ownership of their queues.
This saves IT days of work each month and allows front line managers to address customer needs more quickly.
Most phone solutions are built on third parties like Twilio or CiscoBroadsoft, giving them limited visibility when issues arise. This causes lots of finger pointing and multi-day resolution times.
Truly owns and operates a vertically integrated voice infrastructure, with direct carrier partnerships around the world, to ensure every packet can be traced and every issue diagnosed/shared with you immediately.
As a result, your issues will get solved same-day with little to no work from you.
All phone system providers have junior front line support reps with multi-hour/day SLAs on time to response and resolution.
Our support team are comprised of experiended IT support professionals with years of experience operating VOIP systems. They respond in under 2 mins via support chat, have a CSAT score of 98 and
As a result, you'll see us as an extension of your team, and never have to worry about dealing with VOIP issues again.
Compatible with your SIP devices (desk phones, conference phones), computers (Windows, Mac, Linux, Chrome OS), and mobile devices (iOS, Android).