Call Coaching (Listen, Barge, Whisper)
Traditional call coaching interfaces force you to wait for active calls to start before monitoring them, making for a tiring experience that reduces call coaching time.
Truly's call monitoring interface allows you to monitor users passively in 'Radio Mode', meaning you can sit back, relax and listen in on calls from anywhere in the world, with the same easy experience as sitting next to your reps.
With Call Whisper, you can pass messages along to your reps virtually without your prospects hearing.
With Call Barge functionality, you can jump directly into a reps' call without initiating a 3 way conference.